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U.S. Citizen Services

The American Citizen Services (ACS) section provides information and assistance to U.S. citizens in Australia. American Citizen Services consists of the Passport & Citizenship and Special Consular Services sections. For extensive information relating to these services please go to the Canberra Embassy website.

Office Hours and Contact Information

General Consulate Office Hours: 8:00 am - 4:30 pm Monday to Friday.

Counter Hours 8:00am - 3:30pm Monday to Friday. All services other than emergencies require an appointment. For emergency services (e.g. the arrest, death, or serious injury of a U.S. citizen) after 4:30 p.m. or on holidays and weekends, please call (+61) (3) 9389-3601.

You must make an appointment via our website to be allowed entry into the consular section for routine (non-emergency) services.

The ACS Section is closed on U.S. and Victorian public holidays.

Telephone: (03) 9526-5900 Monday to Thursday only 1:30pm - 3:30pm
After Hours: (03) 9389-3601
Fax: (03) 9526-5968


Emergency Services and Assistance

For immediate assistance within Australia, dial 000 (triple zero) to be connected with the police, ambulance or fire brigade. 

In the event of an emergency involving an American citizen that requires urgent consular assistance, please call the U.S. Consulate General serving your district. Emergencies include the death, arrest or serious injury/illness of an American citizen, victims of serious crime, or the loss/theft of a U.S. passport and travel is scheduled within the next 10 business days. Emergencies do not include inquiries about U.S. visas (including green cards and naturalization), or routine passport, citizenship, notary, taxation or federal benefits questions.

For New South Wales, Queensland and Australian Capital Territory
(02) 9373-9200 (option 1)
- 8:00am to 5:00pm Sydney time on business days. After business hours, dial (02) 4422-2201.

When calling from the United States, dial 011-612-9373-9200 (option 1) during business hours, or 011-612-4422-2201 for after hours assistance.

For Victoria, South Australia, Northern Territory and Tasmania
(03) 9526-5900
- 8:00am to 5:00pm Melbourne time on business days. After business hours, dial (03) 9389-3601

When calling from the United States, dial 011-613-9526-5900 during business hours, or 011-613-9389-3601 for after hours assistance.

For Western Australia
(08) 9202-1224
- 8:00am to 5:00pm Perth time on business days. After business hours, dial (08) 9476-0081

When calling from the United States, dial 011-618-9202-1224 during business hours, or 011-618-9476-0081 for after hours assistance.

For victims of abuse or domestic violence, please refer to our list of agencies that offer professional counseling and assistance.

For non-emergency issues and routine enquiries please see our general contact page.


We welcome your feedback!

The Consular section is constantly looking for ways to improve the way we provide information to you relating to Consular services. If you have any suggestions or would like to share your experiences of the website, please email them to:

Citizen Services in Australia

  • For complete information on services available to American citizens in Australia, please visit the Canberra embassy website.